Frequently asked questions
Which countries do you ship to?
We ship within the European Union only, from our European warehouse. We do not ship to the USA or any non-European countries.
How long does delivery take?
All orders are processed within 1-2 business days after payment confirmation. Standard shipping takes 3-8 business days in most countries, and express shipping 1-4 business days in select countries available at checkout.
Do you provide a Certificate of Analysis?
Yes. Every batch of research peptides undergoes independent testing and is supplied with a Certificate of Analysis (COA) - an official laboratory document verifying the identity, purity and quality of that specific batch.
How should research peptides be stored?
Lyophilized (freeze-dried) peptides can generally be stored at room temperature below 25 °C for 30-60 days with minimal degradation. For long-term storage we strongly recommend a refrigerator (2-8 °C) or freezer. Premixed peptides are transported under controlled cold-chain conditions (2-8 °C).
Is packaging discreet?
Yes. We prioritise your privacy and ship all orders in discreet packaging.
Which payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), cryptocurrency (Bitcoin, Ethereum, USDT and other major cryptocurrencies), and other secure digital wallets available at checkout.
Can I return an order?
Unopened products may be returned within 7 days of delivery if they are in their original sealed packaging and in resalable condition; a 20% restocking fee applies and returns must be approved in advance. Opened or used products cannot be returned for hygiene, safety and quality reasons.
What are these products intended for?
All compounds, peptides and research chemicals are sold strictly and exclusively for laboratory research and scientific investigation by qualified researchers. They are not intended for human consumption, medical treatment, diagnostic or veterinary use.